Projects

Here are some real world examples of projects where we have automated, integrated and developed solutions to increase productivity, boost tenant satisfaction and accelerate business processes.

Banking Integrations

Talking to the outside world

Our customers need to update information between their housing systems and their bank accounts. In some cases they may need to allow data to flow between a standalone finance system and their other systems.

Using Intelligent Framework ("IF") we have been able to integrate our customer's systems with leading retail financial institutions such as NAB, CommBank and Australia Post.

This has allowed them to automate the download of bank account and payment card transactions and importing them into the Finance module, whether that is standalone or part of a integrated system.

Automating these processes has accelerated the availability of Rent Payment information for Tenants in their Tenant Portals.

Tenant Portals

Enable Tenant self service 24 hours a day

As expectations of technology have increased over the last 15 years, many organisations, not just housing providers have struggled to keep pace.

There is consistent demand from tenant focus groups to enable more services that Tenants can complete themselves at a time and location of their choosing.

This is where Tenant Portals enable tenants to self-serve a range of services at any time of the day, regardless of the operating hours of the business.

Benefits our customers have seen when deploying our Tenant Portal include:

Increased Tenant satisfaction by 68%
Reduce contact centre queries by 43%
Direct cost saving in Staff time with Rent Review time saved
Online Rent Statements reducing postage cost of 62% for Rent Statements
Repairs logged out of hours
Greater Satisfaction Survey participation online vs. phone sample, plus 100% of tenants contacted

For our customers, they don't need to change anything on their existing systems, it just works.

Housing Systems

Connecting to your systems

The first question most customers ask is does our software work with their system?

Yes it does.

We have integrated our software with a range of systems in both Australia and the UK, including:

SDM Housing
Capita Open Housing
Civica UX
Aereon
Chintaro
EMS
MRI Housing
Microsoft Dynamics
Microsoft Business Central
SAP
Sun Finance
TechOne
OmniLedger

We are able to utilise each vendors unique method for reading data and writing back updates. In situations where no write back integration is available, we use Microsoft Power Automate to provide robotic process automation, simulating a person entering data.